FAQs

 General FAQs



  • DNA & US is an online platform that provides the tools to gain a greater understanding of genetic outcomes in an easy and fun way.

  • With the technological revolution, DNA has many uses, and perhaps the most important of these uses is genealogy. In short, A small amount of your saliva is enough to put your history and the history of your ancestors in your hands without any modification, all that by genealogical DNA science.

  • The multiplicity of fields and branches of uses of genealogical DNA tests, in short, everything your parents inherited to you is a way that reveals to you part of your history, and perhaps the most important of these is revealing your lineage on the line of your fathers or mothers, and the detection of races and population groups to which you belong, as well as the most prominent The ancient civilizations that your DNA connects you to. For more details on what can be found through the DNA & US platform in the field of genealogy please review the questions and answers by test type.

  • The DNA & US platform offers its services to individuals who have previously taken a DNA test at any of the laboratories that provide this service. If you have previously conducted this analysis at any of the accredited laboratories that provide this service, all you have to do is upload the raw genetic information files to the DNA & US platform and within a short period of time you will find your results on your account control page.

  • There is more than one reason, and in general each platform has its own database, and since genealogical DNA science is based on matches and comparison, it is important to read your genetic results by comparison in the light of more than one database.

    As for the advantages that you will get from the DNA & US platform, it provides special and different features according to the type of test. The DNA & US platform provides you with the technical tools to gain a greater understanding of genetic outcomes in an easy and fun way.

    If you have previously conducted genealogical DNA analysis and the results you obtained were not enough to satisfy your passion and curiosity to know the origins of your ancestors and your ancient history; All you have to do is upload your results to the DNA & US platform, and through a set of interactive tools, you will be able to dive deep into your history, all the way to deep periods of human history.

    At DNA & US, we have been keen to free DNA from its complex scientific template, and to transfer it to you not only in a simple and easy way, but also by adding a fun and exciting nature to it through our interactive tools, so be ready to stay long in front of your device screen during the sailing trip In the history of your ancestors and your ancient past.

    With DNA & US we'll transfer your genetic results from being codes made up of hard-to-understand letters and numbers, or just percentage lists, into a live reality and a story you can read and dive into.

    Since we will not be able to show the most important features provided by the DNA & US platform, for each type of test, we invite you to review the information provided in the FAQs section to see what are the most important advantages that you will get from uploading results to the DNA & US platform, for each type of test.

  • Most genealogical DNA testing laboratories provide your results in compressed files such as Excel or fasta files, and the like. They also allow you to download these files to your own device. In all cases, you can contact the customer service department of that examiner to inquire about how to download these files on your device.

    Once the raw file of your genetic information is downloaded to your device, it is possible for you to purchase the test from the DNA & US platform, and upon making the purchase, you will see the download icon under the name (select a file) through which you can download the file on the platform, and you may also be asked to fill in some information to complete the purchase.

    Note: Please do not change the file format when uploading, change its title, or change any internal information in it. And in all cases, do not hesitate to contact us if you encounter any difficulties in uploading files to the platform.

  • The reason is that our systems only support certain types of file formats, which are the same formats that most testing labs provide, and if modified, our systems will not be able to read them or will read them incorrectly or inaccurately.

  • You will not be able to, as you must have previously taken a DNA test at an accredited laboratory, and the results of the test are in raw files accepted by our systems.

    However, we are working to provide the possibility of conducting tests for those who have not previously conducted this examination, in cooperation with genealogical DNA testing laboratories, and this will be announced upon completion.

  • The duration varies according to the type of test, but we strive to reduce this period as much as possible.